Privacy Policy

VERTEX MASTERY – PRIVACY POLICY

Last Updated: 15 April 2026

1. INTRODUCTION

This Privacy Policy explains how Vertex Mastery Sdn Bhd (“the Company”) collects, uses, and protects your personal data when you engage with our programs, services, or offerings.

By providing your personal data to us, you consent to the processing of your data in accordance with this Privacy Policy and applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA).

2. PERSONAL DATA WE COLLECT

We may collect and process the following personal data:

• Name

• Email address

• Contact number

• Identification details (where required)

• Payment-related information (processed via third-party providers)

• Information provided through registration forms, surveys, or communications

• Any other information you voluntarily provide to us

3. PURPOSE OF COLLECTION

Your personal data is collected and used for the following purposes:

• Registration and administration of programs and services

• Communication regarding your participation

• Customer support and enquiries

• Internal record-keeping and operational purposes

• Marketing and promotion of our programs, services, or events

• Compliance with legal or regulatory requirements

4. MARKETING AND COMMUNICATIONS

By registering for our programs or providing your contact details, you consent to receiving communications from us, including updates, promotions, and marketing materials.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

5. DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to:

• Service providers and partners who assist in delivering our programs and services (including payment processors, CRM systems, communication platforms, and event platforms)

• Trainers, facilitators, or support personnel involved in program delivery

• Regulatory authorities or legal bodies where required by law

We do not sell your personal data to third parties.

6. RECORDINGS, MEDIA, AND TESTIMONIALS

Our programs and events may be recorded, photographed, or documented for quality, training, or marketing purposes.

By participating, you acknowledge and consent that:

• Your image, voice, or likeness may be captured

• Such content may be used by the Company for promotional, marketing, or educational purposes without further compensation

If you have concerns regarding recordings, you may contact us prior to participation.

7. GROUP COMMUNICATIONS

For certain programs, you may be added to group communication platforms (such as WhatsApp or similar tools).

By participating, you acknowledge that your contact information (such as your phone number and name) may be visible to other participants within the group.

8. DATA SECURITY

We take reasonable steps to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. DATA RETENTION

Your personal data will be retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

10. YOUR RIGHTS

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Withdraw consent for certain uses (subject to legal and contractual limitations)

To exercise these rights, please contact us using the details below.

11. THIRD-PARTY LINKS

Our communications or platforms may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.

12. CHANGES TO THIS POLICY

The Company reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our official platform.

13. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Vertex Mastery Sdn Bhd
Email: [email protected]